Note: After a tumultuous two years, the National Independent Automobile Dealers Association has emerged in 2023 with new leadership and a new outlook. In this three-part series, Auto Remarketing examines the state of NIADA now, the events that led to the transition and what’s ahead in the future.

The question was an obvious one.

In the Expo Hall of the National Independent Automobile Dealers Association Convention in June, just two days after he had begun his term, Gordon Tormohlen was asked about his first priority as NIADA’s 74th president.

“There’s a plan in place,” he replied, “and the first thing is to ...