Retail

British luxury automaker Bentley Motors has named Holman’s Lauderdale Collision Center as its 2023 Bodyshop of the Year in North America. The award honors the Bentley body shop that best demonstrates an unwavering devotion to quality, continued training and outstanding customer service, Holman said. “This incredible achievement is a testament to the hard work, dedication […] [Read More]

How many leads does it take for a dealer to sell a car? No, that’s not the setup to a joke. It’s the question asked in a study conducted by sales software firm Foureyes, which looked at dealership data in the first quarter of 2024 to identify how many leads dealers received on average per […] [Read More]

Carvana is celebrating Mobility Awareness Month with its second annual Pickleball for All event – an accessible pickleball exhibition and clinic in Atlanta for athletes of all abilities. The online used-vehicle retailer is working with the Professional Pickleball Association to lower the barrier of entry to the sport of pickleball for the millions of Americans […] [Read More]

Penske Automotive Group’s CarShop used-only retail stores saw sequentially improving sales and margins in the first quarter of 2024 as it recovered from somewhat dismal full-year 2023 used-vehicle results. “We’ve seen CarShop really make a big step forward in margin in the U.S. as we’ve been able to ... [Read More]

Ford Motor Co. has gone Hollywood with its dealer training. Last week, the automaker launched Ford University, a fully digital, video-based training platform that takes a “cinematic” and “storytelling” tactic to dealer training in a format designed to be personalized for each user. Sort of like a streaming video platform ... [Read More]

Auto industry attorney Steve Levine, owner and chief legal and compliance officer of Ignite Consulting Partners, is not a scary guy. But he told a chilling tale in his session at the 2024 BHPH United Summit in Las Vegas, frightening the dealers in attendance with the gory details of the Federal Trade Commission’s proposed CARS […] [Read More]

Car Pros Automotive Group again got a double dose of good news this week as two of its locations were selected among Kia America’s top 50 U.S. dealerships. Car Pros Kia Glendale and Car Pros Kia Moreno Valley have been named to Kia’s President’s Club, honoring the 50 dealerships among the brand’s network of 775 […] [Read More]

Group 1 Automotive’s first quarter used-vehicle sales were not bad given used-car price volatility in recent times. Its executives credited using technology in part for the results. “Given the speed and depth that the industry used car valuations declined in the U.S., during the latter half of 2023, we are pleased with ... [Read More]

Some things never change. One of those, it seems, is Napleton Auto Group’s position as the dealership group most responsive to internet leads. Pied Piper’s 2024 PSI Internet Lead Effectiveness Study, which measures responsiveness to internet leads coming though dealer websites, shows Napleton at the top of the list for the third consecutive year by […] [Read More]

Electric vehicle manufacturer Rivian Automotive has received an $827 million incentive package from the Illinois Department of Commerce and Economic Opportunity, which the company said will allow it expand operations at its plant in Normal, Ill. Rivian said the funds will also go toward improvements in public infrastructure and job training programs for Rivian’s workforce […] [Read More]